About Custom Vietnam Travel
- WHO WE ARE
- COMPANY PROFILE
- MEET OUR TEAM
- TRAVELERS' REVIEWS
A custom tour or a tailor-made one is personal travel planning service designed and arranged just for you, in which we include everything you wish to see and do during your trip. This kind of tour is suitable for everyone such as a solo traveler, family, friends, business traveler, and private incentive group. It can be any date, any place and in any style that you want to travel.
The joy of it is that your private tours to the destinations, that we cover, are designed around your requirements and you are not restricted to the set itinerary of a group departure. The program can be as long or as short as you wish. The standard of accommodation and length of the tours are up to you.
You just tell us what you want (either in detail, or give us some parameters to work within), and then we arrange services to fit your wishes for your holiday. We also advise you on improvements which you might want to consider.
Our aim is to turn your travel dreams into reality. Contributing our destination knowledge and experience and working closely with you to handcraft an itinerary around your specific travel preferences to arrive at the best possible experience.
Custom Vietnam Travel is a local based tour operator and we really know our stuff we offer in Vietnam in particular and in Indochina in general.
Tip: Look at our sample private tours on the website before planning your custom-made tour. It will give you all kinds of information, ideas, and routes, as well as some suggested places to visit with descriptions. Then have our travel specialist put things together and tailor-made the lifetime travel experience for you.
Is a Custom Tour right for you?
Surfing through our website, do you like the look of one of our suggested itineraries but would like to stay at alternative accommodation or include a few extra days and extend your holiday?
Are you going on holiday to Vietnam to relax rather than spend your time packing and unpacking, moving from one place to the next?
Are you celebrating a special occasion - perhaps your honeymoon, a special birthday or an anniversary? Why not enjoy each other in privacy without being part of a larger group.
Are you traveling Vietnam to stay with friends or family and wishing to add-on a safari, a cruise, or even some self-drive exploration?
Maybe you only want to be away for a long weekend, or perhaps you have an extended amount of time to enjoy traveling and would like us to help with part of it?
If you have a limited amount of time, group departure dates often do not fit.
You may well want a private vehicle, or the very best naturalist the region has to offer.
If the answer is YES to any of the above, then a Custom Tour is the perfect solution!
No matter if you are looking for Vietnam Private Tours or Indochina Private Tours or just a private custom tour in one part of the region, we are here for you. When we send you our first proposal, you are free to add or remove anything you wish in order to make it suit your individual requirements.
Custom Vietnam Travel Ltd. was founded by Mr. Nguyen Hong Phuong (Smiley) in 2009. He has worked in tourism industry since 2003. Started the job as a local tour guide and professional tour leader for number of international tour companies in Vietnam. After years of traveling around the country with travelers of different nationalities, Smiley saw the essentials of flexibility & attention to what is important for the fulfillment of his client’s travel expectations then came the name Custom Vietnam Travel as the brand of his travel company. Together with his wife, Fiona who graduated from the tourism faculty of Hanoi University of Culture, they lead the company with a laser focus on excellence.
Custom Vietnam Travel offers the incoming travel services for leisure groups, business travelers and FIT clients. The company specializes in high quality, memorable private customized tours in Vietnam, Laos and Cambodia. Unique trips are organized to take travelers to less-visited destinations where travelers are able to uncover the authentic cultures, local life and admire the beautiful landscapes. In order to provide you, our value travelers, good travel ideas, the sample innovative holidays are carefully designed from extensive knowledge and local know-how. The itineraries include Classic Tour Packages, Adventure Tours, Family Holidays and interesting day trips over Vietnam, Cambodia and Laos. The tour range caters to any budget and special interests.
You can depend on us to skillfully organize your lifetime trips to our destinations. We pride ourselves on our flexibility & attention to what is important for the fulfillment of the clients’ travel expectations. Our years of travel experience with personalized services and inbound travel expertise make us stay out of the crowd as a professional tour operator in Vietnam and enjoyed by groups, families, and solo travelers from all over the world.
WHY BOOK WITH CUSTOM VIETNAM TRAVEL?
- We are here for you 24/7 and take care of you if things go wrong – Before, during and after your trip.
- We get it right or we make it right.
- We have stability and financial security. We have been in business for over 6 years – your money is safe with us.
- We ARE Vietnam’s Travel Specialists. We live here, it is our home. We really know our stuffs. We are well traveled and years in the industry, which means we can match the right trip to each customer, accommodate you the suitable suggestions, reliable recommendations for tailor-made vacations.
- We have experts in our business on every vacation and destination. We can find out everything you need to know.
- All our specialists have travelled extensively or lived in their specialist regions.
- The same specialist will handle your trip from start to finish.
- Make the most of your time and budget.
- We have deals and vacation packages that you will hardly get anywhere else
- We plan your holiday at no extra or hidden cost. Everything is very clear before you go.
- Best Price Guarantee.
100% Tailor Made
- Your entire holiday is designed around your requirements.
- We explore your interests at your own speed.
- We help to select your preferred style of accommodation.
You yourself create the perfect trip with the help of our specialists.
CUSTOM VIETNAM TRAVEL CO. LDT - A FULLY LICENSED TOUR OPERATOR
Custom Travel Specialist in Vietnam
Our Company Profile:
Our company is legally registered as below:
- Company Full Name in English: Custom Vietnam Trading and Travel Company limited
- Company Shorten name: Custom Vietnam Travel co., Ltd
- Company Name in Vietnamese: Công Ty Trách Nhiệm Hữu Hạn Du Lịch và Thương Mại Việt Nam Phong Tục.
- Business Licence number cum Tax number is: 0105183791 issued by The Hanoi Department of Planning and Investment.
- Our International Tour Operator Licence Number: 01-472 /2014 /TCDL- GP LHQT (Deposit of VND250,000.000), by Vietnam National Administration of Tourism.
Bank Account Detail:
- Beneficiary: Custom Vietnam Trading and Travel Company Limited
- Beneficiary’s address: No 116 Lane 76/32, An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
- Tel: (84.4) 37185750/ Hotline: (84.4)912490302
- Beneficiary’s bank: Join Stock Commercial Bank for Foreign trade of Vietnam
- Bank’s address: 198 Tran Quang Khai Street, Hanoi, Vietnam
- Bank's Tel: (0084)438243524/ 1900545413
- Zip code: 10000
- Account number: 0491000410852
- Swift Code: BFTVVNVX
Smiley (Phuong Nguyen) - Managing Director
Hello, my name is Phuong and I go with the nickname “Smiley” that passengers chose to call me while I was working as a professional tour guide/ tour leader for number travel companies in Vietnam. After almost 10 years of traveling and taking tours all over the country, I founded Custom Vietnam Travel and run the company with my wife, Fiona who shares my passion and ambition.
Our aim is to create a professional team of travel specialists who are able to turn your travel dreams into reality, contributing our destination knowledge and expertise and working closely with you to handcraft an itinerary around your specific travel preferences to arrive at the best possible experience.
Let’s join our team to get off the beaten tracks, enjoy stunning landscapes and learn the authentic cultures.
Here below are some of Custom Vietnam Travel’s key persons that I am proud of
Fiona (Fiona Nguyen) - Sales Manager
Studying in tourism faculty of a university in Hanoi, I was trained to be a tourist guide. I really loved this job which helped me meeting many friends all over the world as well as to show them how lovely Vietnam is. Although I love leading tours and moving arround, working as a tourist guide seemed not to be a suitable job for me after starting family and having babies while travel is my passion.
Thanks to my last job - tour guide and years of traveling all around Indochina, I got to know well how different tours going, what most oversea travelers are interested in. These have become great foundation for my current job and I am able to inspire my travel consultant team at the office. Having helped thousands of travelers building their own dream trips to Indochina makes me love my job so much. Our beautiful Vietnam has so many things to offer. Come with us, we will make your travel dream comes true!
Huyen (Huyen Vu) - Operation Manager
"Xin chao! My name’s Thu Huyen from Operations Department. I love my job in Custom Vietnam Travel where I help to ensure that everything is set beforehand and making sure that all the little details are ready for guest’s arrival. I think travelling is an experience with many emotions. Therefore, I always do my best to bring the best services to our valued clients as you deserve it. And nothing is more wonderful than seeing our travelers off with big satisfied smiles at the end of the trips. I'm here with our team to ensure that your holiday to Vietnam is a memorable one."
Minh (Minh Ninh) - Travel specialist
"Xin chao! My name is Minh. I have over 9 year experience in tourism and hospitality industry. I like travelling and that’s why I chose this work. Travelling means discovering new lands, meeting new friends, listening new stories and having new experiences. I love my beautiful country, Vietnam, and I am lucky to have many chances to go and visit most of the famous and beautiful places in Vietnam as well as in Indochina.
I am very proud to be a member of the Custom Vietnam Travel and work in a very professional environment with a great team. I hope that with my experiences, I can assist you in planning and creating the most memorable trip for your holiday to Vietnam and Indochina and make you love my motherland as much as I do"
Liliana (Liliana Pham) - Travel specialist
Hello everyone, I'm Liliana, a member of sales department of Custom Vietnam Travel. This is the 3rd year as a travel consultant at this company. Despite young age, but with the passion for traveling, exploring new land and being blessed with many opportunities to travel to many places around Indochina countries, I decided to stick with this job to help and advice those who are interested in the land, the people and the culture of Vietnam, Laos and Cambodia, to discover the hidden beauty of my homeland and more. As a local travel specialist, I always want to help travelers find the most suitable route, the most appropriate time for the trip, and the accurate services to suit each customer's needs. After each trip, customer's satisfaction, their lifetime experiences and big smiles are the primary goal of my job. Come and let me show you how good i am :).
Susan (Susan Nguyen) - Travel specialist
Xin chao!!! My full name is Hien – it means Virtuousness, a characteristic of a honest person, and you can call me Susan as my business name. I like travelling and have spent a lot of time to travel throughout Indochina. During these travels, I have fallen in love with the beautiful destinations I visited and enjoyed meeting people of different cultures.
Joining Custom Vietnam Travel is my best decision ever as I am able to create travel dreams for many people from all over the world. You love traveling of course and I share my passion. I am very proud to be a member of the CVT family and work in a very professional environment with my greatest colleagues. Come with us and let me know what you want your holiday to be. I am here and willing to create more dreams!
Ha (Ha Nguyen) - Accountant
Hello! I like numbers and problem solving, guess who I am :). As an accountant, I engage with everyones in the company and with you as well. I love working for this company as beside the numbers, I have so much fun with my cheerful and professional colleagues. I will see you at my office. Happy travel!
by traveler Gene Mechanic from Portland City, USA
If you want to experience a beautiful, culturally fascinating, and remote area of Vietnam, I highly recommend taking a tour with Smiley of Custom Vietnam Travel to North Vietnam’s Lao Cai and Ha Giang Provinces, which my wife and I did in April, 2012.
Smiley is a wonderful guide with his great sense of humor...Read more
by traveler Hang Nguyen from Hanoi,Vietnam
We used this travel agent for a few times when my parents- in-law from England came over for a visit. All I can say is we really enjoyed our trips with this agent. They were really professional, very well- organised. We didn't want to follow the normal tours as other people, and this agent was so good at arranging for us a private program as we needed! Will definitely recommend this travel agent to everyone and we will for sure use this company again
by traveler Jacquie Lazzarotto from Melbourne City, Australia
THE HIGHLIGHT OF OUR VIETNAM ADVENTURE!
We found Custom Vietnam Travel through reviews on Trip Advisor and choosing to structure our holiday with them was the best decision we made for our holiday. They are thoughtful and accommodating and incredibly proud of their beautiful country.... Read more
by traveler Roget Porter from Portland City, USA
A THOROUGH PLEASURE!
My partner and I traveled from Hanoi to Sapa and the tribal villages in the Northern highlands, then to Halong Bay. Custom Vietnam Travel (Smiley) made all the arrangements. From start to finish our personal tour was a pleasure: informative, friendly, efficient, entertaining, and flawless. They even booked a flight and a car for us... Read more
by traveler Stephanie & Eddy from Belgium
SMILEY IS THE BEST GUIDE EVER!
Me and my father visited Vietnam last summer!
It was one big adventure for us!
Smiley organised the whole trip for us from the north to the south of Vietnam!
It was GREAT!!!... Read more
by traveler Harvey Gordon from Portland City, USA
DON'T EVEN CONSIDER ANYONE ELSE!
Smiley and his wife, Phuong, made our adventure hugely successful. If you are including some time in Cambodia also, do let these two arrange your guides and hotels there as well. Every day of our two weeks was outstanding. More importantly, this genial young man is a joy to be around. They will organize your time according to your desires, or you can trust them to do everything for you.
by traveler Mark & Christina from Canada
When travelling in Vietnam, there are many tour companies from which to choose, but after much research we opted to go with Custom Vietnam travel. What a great choice they turned out to be!
They really went above and beyond what we had expected and gave us many wonderful memories that will last a lifetime. We found their services... Read more