We want to ensure your holiday is a great one, so please take time to read the following information:
Most airlines now require your full first name, middle name (if you have one) and surname. These must be provided exactly as they appear on your passport, otherwise boarding may be denied.
When you book, you will be asked if you have read and understood the Booking Conditions. Although many people decide not to read the small print, you will find that a great deal of useful information is included within it. We really appreciate you taking the time to do this.
YOUR BOOKING VOCHER
We will email you confirmation of your booking and you should carefully check the details shown. Please contact us immediately if any are incorrect.
CANCELLATION AND AMENDMENT CHARGES
All cancellations and amendments must be confirmed in writing. Cancellation and amendment charges can be found in our Terms and Conditions, sent to you, at the time your booking was made.
A lot of airlines now charge for hold baggage. Please carefully check that the baggage allowance advised in your confirmation email meets your requirements. More information, contact your travel specialist.
FITNESS & ABILITY
You should be sufficiently fit and healthy to be able to take part in all included elements of the tour which will be detailed in the tour dossier. If your trip is the tailor-made itinerary that built with our travel specialist's assistance, please make sure that you got the good understanding about the hardness level of all the activities...
To take the strain out of organising your visa, we could look after it for you by getting an approval letter so that you are able to have the visa-on-arrival (VOA) provided. Our travel specialists will provide you the detail regarding this process.
Is mandatory for all customers, travelling on a Custom Vietnam Travel holiday, to have their own travel insurance. Custom Vietnam Travel does not include the travel insurance for your holidays but we know some insurance providers that you may want to consider (If you haven't got one yet):
For US travelers: MH Cross (https://mhross.explorerseries.com/)
For UK travelers: Holiday Extras (http://www.holidayextras.co.uk/holiday-insurance.html)
For Aussie travelers: You're recommended to visit this page smarttraveller.gov.au to get official advices from Australian Government.
You should find answers to most of your questions in our FAQs section
You can contact us with general sales enquiries on the phone number below:
Landline: +84.2437185750/ Hotline: +84912490302 (Also available on Whatsapp - Viber)
Travel bookings enquiries
Our Customer Support Team is available 24 hours every day.
Custom Vietnam Travel Co., ltd
No 116 Lane 76/32 An Duong Street, Yen Phu Ward, Tay Ho District, Hanoi, Vietnam