Smiley (Phuong Nguyen) - Managing Director
Hello, my name is Phuong and I go with the nickname “Smiley” that passengers chose to call me while I was working as a professional tour guide/ tour leader for number travel companies in Vietnam. After almost 10 years of traveling and taking tours all over the country, I founded Custom Vietnam Travel and run the company with my wife, Fiona who shares my passion and ambition.
Our aim is to create a professional team of travel specialists who are able to turn your travel dreams into reality, contributing our destination knowledge and expertise and working closely with you to handcraft an itinerary around your specific travel preferences to arrive at the best possible experience.
Let’s join our team to get off the beaten tracks, enjoy stunning landscapes and learn the authentic cultures.
Here below are some of Custom Vietnam Travel’s key persons that I am proud of
Fiona (Fiona Nguyen) - Sales Manager
Studying in tourism faculty of a university in Hanoi, I was trained to be a tourist guide. I really loved this job which helped me meeting many friends all over the world as well as to show them how lovely Vietnam is. Although I love leading tours and moving arround, working as a tourist guide seemed not to be a suitable job for me after starting family and having babies while travel is my passion.
Thanks to my last job - tour guide and years of traveling all around Indochina, I got to know well how different tours going, what most oversea travelers are interested in. These have become great foundation for my current job and I am able to inspire my travel consultant team at the office. Having helped thousands of travelers building their own dream trips to Indochina makes me love my job so much. Our beautiful Vietnam has so many things to offer. Come with us, we will make your travel dream comes true!
Huyen (Huyen Vu) - Operation Manager
Xin chao! My name’s Thu Huyen from Operations Department. I love my job in Custom Vietnam Travel where I help to ensure that everything is set beforehand and making sure that all the little details are ready for guest’s arrival. I think travelling is an experience with many emotions. Therefore, I always do my best to bring the best services to our valued clients as you deserve it. And nothing is more wonderful than seeing our travelers off with big satisfied smiles at the end of the trips. I'm here with our team to ensure that your holiday to Vietnam is a memorable one.
Minh (Minh Ninh) - Travel specialist
"Xin chao! My name is Minh. I have over 9 year experience in tourism and hospitality industry. I like travelling and that’s why I chose this work. Travelling means discovering new lands, meeting new friends, listening new stories and having new experiences. I love my beautiful country, Vietnam, and I am lucky to have many chances to go and visit most of the famous and beautiful places in Vietnam as well as in Indochina.
I am very proud to be a member of the Custom Vietnam Travel and work in a very professional environment with a great team. I hope that with my experiences, I can assist you in planning and creating the most memorable trip for your holiday to Vietnam and Indochina and make you love my motherland as much as I do"
Liliana (Liliana Pham) - Travel specialist
Hello everyone, I'm Liliana, a member of sales department of Custom Vietnam Travel. This is the 3rd year as a travel consultant at this company. Despite young age, but with the passion for traveling, exploring new land and being blessed with many opportunities to travel to many places around Indochina countries, I decided to stick with this job to help and advice those who are interested in the land, the people and the culture of Vietnam, Laos and Cambodia, to discover the hidden beauty of my homeland and more. As a local travel specialist, I always want to help travelers find the most suitable route, the most appropriate time for the trip, and the accurate services to suit each customer's needs. After each trip, customer's satisfaction, their lifetime experiences and big smiles are the primary goal of my job. Come and let me show you how good i am :).
Susan (Susan Nguyen) - Travel specialist
Xin chao!!! My full name is Hien – it means Virtuousness, a characteristic of a honest person, and you can call me Susan as my business name. I like travelling and have spent a lot of time to travel throughout Indochina. During these travels, I have fallen in love with the beautiful destinations I visited and enjoyed meeting people of different cultures.
Joining Custom Vietnam Travel is my best decision ever as I am able to create travel dreams for many people from all over the world. You love traveling of course and I share my passion. I am very proud to be a member of the CVT family and work in a very professional environment with my greatest colleagues. Come with us and let me know what you want your holiday to be. I am here and willing to create more dreams!
Kate (Kate To) - Travel specialist
Was born as a country girl in a remote province in Northern Vietnam, came to Hanoi capital to study business & foreign languages at the University of Business and Technology. After graduation, my life took a huge turn when I started my family and work at an international hotel as a receptionist. Meeting over-sea travelers every day, listening to so many travel stories, I know travel would always be part of my life. After a year workking at the hotel, I changed my career and joined the travel industry. My love for travel goes far beyond airline reservations and hotel bookings. It's the experience you're looking for. My goal is to work with you to help plan your perfect trip and introduce you to options you didn’t even know existed. I do extensive research for all my clients, find the best prices for what you are looking for, help to keep you abreast of any safety issues within your travel area, and ensure your trip is completely organized before you walk out of your front door. Once the trip plan is done, I am as excited about your trip as you are! And I can’t wait until you get back home to share all the details. Although I specialize in Vietnam, I can help you plan a fabulous trip anywhere in Asia. I have worked with singles, couples, families, corporations, and school groups. Feel free to contact me and we will work together for your lifetime travel experience. I look forward to helping you plan your next adventure!
Jane (Jane Nguyen) - Travel specialist
Hello guys, my name’s Jane!
I am a small girl who has happened to fall in love with the beauty of my country, and to be honest, who doesn’t? How can we not be enchanted with Ha Long Bay, a paradise of emerald water scattered of thousands of islands dotted with wind-and wave-eroded grottoes! How can the majestic terraced rice fields of Sapa and smile of girl of the H’mong tribe not make your heart skip a beat! How can we stop saying “wao” rowing through the extensive network of waterways between imposing limestone cliffs erecting from the floating rice paddies of Tam Coc! The more I go, the more I can’t believe how much I had missed during the time sitting in the office all day. And the passion has brought me to Custom Vietnam Travel where I can fulfill my dreams of discovering almost all the famous places not only in my beloved country but also the whole Indochina area. I guess when you come to us, this is the place where my dreams meet with yours, and together we will fly high. The beauty I’ve seen, the experiences I’ve had, the interesting people I’ve met, the accommodation I’ve investigated, all will be combined to give you the best advice for your life-time vacation.
So if you are planning a trip to my motherland, whether you are a nature lover or culture learner, don’t give it a second thought, as Vietnam could be your home from home and I will be here to send you the warmest welcome “Xin chào”!
Ha (Ha Nguyen) - Accountant
Hello! I like numbers and problem solving, guess who I am :). As an accountant, I engage with everyones in the company and with you as well. I love working for this company as beside the numbers, I have so much fun with my cheerful and professional colleagues. I will see you at my office. Happy travel!