Reviewed 21 March 2012
A thorough pleasure
My partner and I traveled from Hanoi to Sapa and the tribal villages in the Northern highlands, then to Halong Bay. Custom Vietnam Travel (Smiley) made all the arrangements. From start to finish our personal tour was a pleasure: informative, friendly, efficient, entertaining, and flawless. They even booked a flight and a car for us. The hotels and the two-day cruise boat were fine, the price reasonable, and our guide splendid. While Smiley himself was not our guide (he was busy escorting another party), we did meet him and his wife, who gave us a thoughtful gift. I can't recommend the agency too highly.